Dishwashers
Open the door and check the inner door edge or frame, along a side or near the opening.
Homeowner guide
How to Find Your Appliance Model & Serial Number
The model and serial number help us find the appliance, find the right parts, and arrive prepared.
Label locations
Where to look
Ranges, ovens & cooktops
Check the frame behind the oven door, the drawer area, or the spot listed in the owner's manual. Do not lift or dismantle a built-in just to find it.
Washers & dryers
Check the inside face of the door or door opening, or the location in the manual.
Refrigerators, freezers & specialty
Check the interior side wall, door frame, or the maker's designated spot. Built-in ice machines may have their own rating plate.
What to send us
Take a clear photo of the whole rating label so the model, serial number, and any product or revision codes are readable. A photo of the whole appliance helps too. Also tell us what it is doing or not doing, when the problem began, any error code, flashing light, or sound, and whether it was recently moved, installed, or serviced.
You do not need to know which part failed. These details help us arrive prepared and reduce the chance of an extra visit.
Questions
Common questions
Do I need the model number to request service?
No. It helps, but you can request service without it. Send what you have and we will help.
Need a house call?
Call during normal business hours (Monday–Friday, 8 AM–4 PM) or send a service request online. We reply within one business day.